Using the IBM ServicePac family of specialized support services can help you make the most of your technology investment. Each prepackaged service includes a specific statement of scope, service agreement terms and conditions and easy to follow instructions.
| Feature | Product Features |
| Technical details | |
| Number of years | 3year(s) |
| Service time (days x hours) | 5x9 |
| Service included | Hardware |
| Terms & conditions | 4 hours response |
| Service level | Extended service agreement |