Vmware Gold Support/Subscription* VMware LifeCycle Manager Standard for 1 Processor for 2 years (VLCM-STD-G-SSS-2YR-C) lifecycle manage - virtulisation

VLCM-STD-G-SSS-2YR-C
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virtulisation lifecycle manage Vmware Gold Support/Subscription* VMware LifeCycle Manager Standard for 1 Processor for 2 years VLCM-STD-G-SSS-2YR-C

Gold Support/Subscription* VMware LifeCycle Manager Standard for 1 Processor for 2 years

Part # : VLCM-STD-G-SSS-2YR-C

Brand : Vmware

VMware Gold Support is designed for non-mission-critical applications and platforms that require support during normal business hours. VMware global support centers have been strategically placed to provide you with fast and efficient access to the support center in your region. Each center is staffed with engineers that can provide industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

Product specification

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Feature Product Features
General:
Type Technical support
Service Included Emergency phone consulting
Full Contract Period 2 years
Response Time 4 business hours
Service Availability 12 hours a day / 5 days a week
Software:
Software Title VMware Lifecycle Manager Standard
License Qty 1 processor
License Pricing Academic
Details:
Service & Support Details New releases update - 2 years
Web support - 2 years - availability: 12 hours a day / Monday-Friday
Emergency phone consulting - 2 years - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 1
Phone consulting - 2 years - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 2
Phone consulting - 2 years - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 3
Phone consulting - 2 years - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4
Web knowledge base access - 2 years
Remote administration - 2 years
"